Privacy policy

When you call, text, email, message us on Facebook, or submit a request through this website, we collect the details you choose to provide — typically your name, phone number, email address, service address, and a description of the work you need.

This website does not require an account and does not ask for payment details online.

We use your information solely to respond to your enquiry, schedule and perform plumbing work, provide estimates and invoices, and follow up on warranty matters.

We do not sell your information, and we do not share it with third parties except where necessary to complete the work you requested (for example, a supplier or subcontractor) or where required by law.

Requests submitted through the booking form on this site are not stored on the website. The form prepares your details so they can be sent to us by text, email, phone, or Facebook Messenger.

Basic technical information, such as browser type and pages visited, may be recorded by our hosting provider for security and performance purposes.

We keep customer records for as long as needed to service warranties, meet tax and legal obligations, and maintain job history. We take reasonable steps to keep those records secure.

You may ask us to correct or delete your personal information at any time, subject to any records we are required to keep. Contact us using the details below.